Join Our Sales Team

We are sad to announce that Jeannette is heading back to Miami a little earlier than planned. Consequently we’re looking to hire a full-time member of staff onto our sales team. The successful applicant will manage, pack and ship online orders, along with handling customer retail enquiries. If you have previous sales experience in beer,  incredible attention to detail, can provide our customers with excellent customer service, work excellently on your own and as part of a team, and thrive on gaining efficiencies, please email Hannah with your CV and a covering letter, titled 'Retail Vacancy'.The deadline for applications is 9am on Monday August 13th, and we will be reviewing applications and contacting candidates as soon as possible thereafter. We are looking to fill this vacancy immediately.

Duties & responsibilities

- Manage, pack and ship all online orders

- Provide excellent, efficient customer service, to all email enquiries, questions, and complaints

- Work closely with our shipping partner to minimise breakages, returns and complaints

- Track and report customer buying trends to sales and production management

- Assist our head of retail with wholesale retail sales processing and dispatching orders

- Work closely with the warehouse team on goods out

- Represent Cloudwater at events

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Essential skills

- Excellent customer service skills

- Competent user of computer systems

- Minimum 1 year sales experience in the industry or similar role

- Well-developed communication and interpersonal skills, with the ability to communicate effectively across all levels of the organisation

- Strong organisational skills and the ability to meet customer defined deadlines

- Solid time management skills with the ability to plan ahead and manage multiple tasks

- 'Can do' attitude, with a positive outlook

- Ability to work independently and within a team to accomplish goals

- Show real passion for our products and brand

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Desirable skills

- Experience of using Trade Gecko sales software

- Prior experience of handling exports and HMRC’s Excise Movement & Control System

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- £25,000-30,000 per annum (depending on prior industry experience and/or your track record)

- 20 days annual leave per annum + bank holidays

- 40-hour working weeks

- Beer, merch, and a whole load of other perks

Paul Jones