If the beer that you have received is not as advertised or there are any quality issues - please get in touch with us immediately with your order number, quoting the beer that the issue has occurred with with a description and an image on the beer. We will raise this with our brewing team and upon investigating the quality issue, will issue a refund for the item.

If you have received a damaged beer, please get in touch with us and we will either send you a replacement or issue a refund for it.

Once we have received your merchandise return or processed your quality complaint, we will issue your refund for the cost of the item.

Please get in touch via email shop@cloudwaterbrew.co if you wish to receive a refund.