Shipping & Returns
LATE MAY BANK HOLIDAY DATES & ONLINE SHOP OPENING HOURS 2026
- Thursday 21st May, 1pm - cutoff for orders to ship before Bank Holiday Weekend
- Friday 22nd May - last delivery day by DPD Local before Bank Holiday Weekend
- Saturday 23rd > Monday 25th May - Online Shop Closed
- Tuesday 26th May - Online Shop reopens, shipping as usual!
Shipping Costs
We are happy to offer free shipping to Mainland UK on orders over £60. Sadly, we are now passing some increased rates on to our customers that live in N.I and remote areas of Scotland
Mainland UK
Free shipping on orders over £60, £5.99 shipping fee applies to orders below £60
Northern Ireland, Inverness, Scottish Highlands & Islands - DPD Local
You will be charged to ship to any postcodes below, though £5.99 is deducted from the shipping cost on orders over £60
£12 -
AB31 - AB38, AB40 - AB49, AB50 - AB56
IV1 - IV9, IV10 - IV19, IV20 - IV28, IV30 - IV32, IV36, IV40, IV52, IV53, IV54, IV63
KW1 - KW9, KW10 - KW14
PA21 - PA29, PA30 - PA38
PH4 - PH9, PH10 - PH19, PH20 - PH29, PH30 - PH39, PH40, PH41, PH49, PH50
£12 - All Northern Ireland postcodes, BT
Shipping Days
Orders placed by 11am are normally shipped on the same day Monday - Thursday, with the exception of UK Bank Holidays.
Orders placed after 1pm on Thursday will be processed from Monday the following week.
As we are a small team, please allow us 2-3 working days for your order to be processed.
All orders in England, Wales and most of Scotland are shipped on a next-day service, although some parcels can take up to 3 working days to reach you during busy periods.
Tracking, Delays & Busy Periods
Our current courier partner is DPD Local and parcels can be tracked directly from the DPD website https://track.dpdlocal.co.uk/
If you would like us to delay shipping, please include this in the notes section at the checkout, and email us to confirm with your order number.
During busy periods, we may delay processing your order. If you have an urgent deadline, please email us at shop@cloudwaterbrew.co and we will do our best to bump your order up the pile.
Please note that courier delays are out of our control.
We are very sorry to inform you that we are currently not able to ship outside of the UK. Cheers Brexit 👍
Packaging
All orders will be sent in a single parcel unless the total number of items exceeds 48, or contains a mixture of glassware, cans and large bottles.
If your order is intended as a gift and you would like an additional box for presentation purposes, please add one of our boxes to your order.
If you've already made a purchase but would like to add items (including boxes) to your order, please email shop@cloudwaterbrew.co as soon as possible and we'll endeavour to update your order before shipping.
Returns
We are happy to refund or exchange apparel items returned within 21 days from receipt.
Please contact us at shop@cloudwaterbrew.co to notify us of the return. The item(s) must be returned in the same condition as they were received e.g. new / unworn. Unfortunately we cannot cover the cost of return postage. Refunds can take 10-14 days to be processed from the receipt of goods into our warehouse.
We are happy to exchange the same style for a different size and we will send out the replacement for free.
All our products are carefully checked before being sent out. If you do receive a product with a fault please contact us so we can help resolve the issue as quickly as possible.